Tech provider Sabre gains grounds in India
News - India Outbound ,
Expansion in Bangalore, signs online tourism solution deal with Akbar Travels
After its second expansion in less than a year, Bahrain based technology provider Sabre India now aims to implement automated exchange systems which will enable online ticket bookings in less than three minutes.
Sabre keeps a strong outlook for the growing travel sector in India. The global technology provider has inked a multi-year content and technology agreement with Akbar Travels, a leading travel agency in India.
Under the agreement, Akbar Travels will be implementing Sabre’s key technology including online booking engine, real-time data analysis tools that provide rich insights into corporate contracts, tools that automate ticketing, refunds and exchanges, and mid-office solutions in its Middle East business.
Moreover, Sabre will also provide hands-on training for the team at Akbar Travels to help them become proficient in their day-to-day operations of Sabre’s technology.
Commenting on the agreement, Sabre CEO Daniel Naoumovitch said: “We are delighted they have chosen Sabre as their technology partner for the Middle East region and hope this collaboration helps Akbar Travels expand and attain their business goals for this region.”
Sabre expansion in India
Sabre has significantly expanded its Bangalore development centre – the second expansion in less than a year. The Bahrain based technology firm aims to help scale global operations, enable faster delivery of solutions, seamlessly integrate products and enhance time to market in India.
Opened in 2005 with just nine employees, the Bangalore centre now has 1400 employees, double that of last year. Fuelled by the company’s global growth, the centre supports multiple technology functions for the tech-firm such as product development, enterprise data and analytics, operations research, and customer-centric functions – customer care and support, customer implementation and consulting.
“The expansion of the Bangalore development centre reflects the strength of our local product and technology capabilities and, more importantly, our company’s desire to deliver more industry-leading technology to our global airline, hotel and travel agency customers faster than ever before,” said Shail Maniar, vice president and managing director, Sabre India. “The people who join our company play an important role in transforming the travel industry and we will continue to look for people who are passionate about delivering these innovations to our travel industry customers.”
Technologies to support growth
India’s tourism industry is expected to be the third largest market globally by 2031, after the United States and China. The UNWTO (United Nations’ World Tourism Organisation) predicts that it will account for 50 million outbound tourists by 2020. Foreign tourist arrivals into India are also on the rise with double-digit year on year growth recorded in the first quarter of 2016.
“India is poised on the edge of vast growth. Already one of the fastest expanding outbound travel markets in the world, it presents a major opportunity for travel companies. But it also presents a challenge: a rapidly evolving landscape which even established players, like Akbar, must navigate and adapt to stay ahead,” revealed Roshan Mendis, senior vice president for Sabre Travel Network Asia Pacific.
“For example today we’re starting to see a notable shift to online bookings in India, particularly for flights and accommodations. That’s why we recommended Akbar use Sabre APIs to enhance the whole online shopping experience and start driving more revenue from this channel, leveraging Sabre’s global network of rich content to meet evolving outbound travel demands,” Mendis added.
A recent Sabre survey found that the average time to perform a manual exchange on a simple ticket itinerary was 14 minutes. Using Sabre Automated Exchanges, this time is reduced to three minutes. For every 50 tickets exchanged with Automated Exchanges, one full day of manpower can be saved.To View the article buy our magazine