Social media once again comes under the spotlight as issues pertaining to consumer laws are often seen violated; the European Union allows a month to fix the while India still figuring out cyber laws that best fits the country.
Facebook, Twitter, and Google have received letters of dissent related to consumer right issues from the European Union (EU) regulators. The consumer authorities in Europe have specifically mentioned the rising number of complaints related to unfair terms and conditions, misleading campaigns, scams, fraud and the increasing fake news getting circulated on these channels. In India, the situation is no different. While mobility, productivity, and convenience have increased, a large number of legal, regulatory and policy issues have surfaced. While Europe has approached the issue differently, India has been struggling to customise a unique cyber law to protect consumer issues and avoid discrepancy in the country.
The charges on the three companies vary from unfair commercial practices directive, e-commerce directive, consumer rights directive and unfair contract term directive. The EU have issued a one-month notice to the companies asking them to settle the issues, although, the companies are yet to issue a public statement regarding the same.
India does have a cyber law in place. The information Technology Act, 2000, clearly finds an individual or an organisation liable if they post any incriminating or illegal content on the social media. However, the misuse of social media in India is not only financially dangerous but has spurred incidents that depict religious, class-based and political hatred being practiced.
Social media terms and conditions
Terms and Conditions in the tech space have always been horrible and complaints of various sorts have made headlines over the years. While Facebook, Twitter, and Google are obviously not by any means the only organisations in the business that could be blamed for muddying their terms with misty dialect, swingeing ambiguity and impervious layers of multifaceted nature, the enormous and developing societal force of web-based social networking is making things worse.
Prior this week, for instance, Facebook and Twitter were scrutinized for proceeded with failings to instantly expel despise discourse from their stages in Germany. In the interim developing consciousness of how algorithms that the social media firms use to disseminate content on their stages can encourage and open up the spread of ‘fake news’ keeps on unsettling quills — and is beginning to arrive on political plans.
As of now, social networking goliaths have likewise gone under scrutiny to help government offices in the battle against terrorism. With absolute power, come an increasing societal and administrative responsibility regarding online networking stages.
The recent scenario now demands diligence from social media users as well. While wise practices can be debated, revision on the content shared, especially on emotional as well as financial matters is deemed important. Precautions are suggested rather than being adventurous to avoid undesirable consequences. To receive advice on social media consumer laws and protection of rights, write to us at Asiacom.