Frankfurt Airport introduces Emergency Care for Broken Luggage
B2B Travel News
FRA to have on-spot repair services for visitors to increase revenue scopes
The Frankfurt Airport authorities have decided to up the game by introducing the exclusive ‘Airport Baggage Repair Service’ wherein they will provide support to visitors facing issues with their damaged baggage. The service was implemented as a business enhancement opportunity.
The Frankfurt Airport (FRA) has strict baggage restrictions with a ‘no repair or replacement policy’. However, with the introduction of the new service, the FRA is going to take charge if they notice a struggling passenger with damaged baggage.
The Airport Baggage Service in Arrivals Hall B will cater to the passengers who will report of damaged goods or difficulties with the same. “It will be done in no time. For us, the passengers come first. Be it a broken suitcase handle or a snapped luggage bag strap, we have the solution to it all. It’s our duty to make your experience a worthwhile one,” informed a FRA official.
Termed the Airport Baggage Service Workshop, the revellers can avail the service at Baggage Claim B in Terminal 1 of Frankfurt Airport. It is well equipped to cater to the myriad problems and needs to make it easier for the travellers. If a certain item is broken and cannot be repaired, alternate methods for replacement of the same are adopted immediately. The FRA has over 1,500 extra suitcases of brands catering to all types of visitors.
The workshop is open from 6 am to 10 pm, which is in sync with the airport’s functioning time.
Kallol Roy, an Indian tour operator and a frequent flyer to and from the airport, commented, “It’s a wonderful initiative. A welcome change indeed! Most of the time we hear news about mishandling of luggage, but, this sets an example. I think, Indian airports should implement this, now that we are among the leading aviation markets globally. Imagine the kind of response we would receive from the tourists. It would bring about increased revenue.”
Paromita Ghosh, who recently availed the service, exclaimed, “It’s beautiful, the workshop experience. I went with my daughter and our luggage bag zipper broke, making it very difficult for us to carry it around without spilling stuff over. The workshop came to our rescue and in no more than a minute did they (the staff) fix our belonging. This should be implemented everywhere as this reflects upon the hospitality of the concerned sector.”