Polo Resort Cherrapunji offers experience-led programmes set against the Seven Sisters Falls in Sohra (Images: Polo Hotels and Resorts)
Polo Hotels and Resorts, a leading luxury hospitality firm based in Northeast India, has unveiled a refreshed identity centred on curated, destination-specific experiences designed for travellers seeking immersive and story-driven stays.
In a press statement, the hospitality firm says that the relaunch is not a shift in direction but a sharper articulation of its long-standing philosophy that the best hotel experiences are inseparable from the places they inhabit.
It adds that the initiative introduces a comprehensive, property-specific experiences programme across Polo Towers Shillong, Polo Resort Cherrapunji, Polo Hotel Agartala, and Polo Floatel Kolkata, with each offering shaped by local culture, geography, and seasonality.
According to the statement, at Polo Resort Cherrapunji, overlooking the Seven Sisters Falls in Sohra, the property offers immersive programmes that bring the surrounding landscape into the guest experience. These include floating breakfasts in the infinity pool, ‘Breakfast by the Falls’ settings beside cascading waterfalls, traditional fishing experience and curated ‘Seven Sisters Storytelling’ dinners featuring seven-course menus and locally inspired cocktails.
Daytime experiences such as ‘Magical Picnic by the Falls’ extend the offering, while guided excursions connect visitors to Mawlynnong Village, Living Root Bridges, Nohkalikai Falls, Arwah Cave and Kynrem Waterfall.
The statement says that that Polo Towers Shillong builds on the dual identity of Shillong as both a hill station and an urban centre. Signature experiences include ‘Tring Tring’, an evening programme and live music from Friday to Sunday, alongside curated access to local attractions such as Police Bazaar’s textile markets and seasonal events including the Cherry Blossom Festival. The property also serves as a gateway to Cherrapunji, connected by a two-hour scenic drive through Meghalaya.
Polo Towers Shillong brings together the calm of the hills and the energy of the city
In Agartala, Polo Hotel Agartala anchors its visitors experience in Tripura’s cultural and historical landscape. The hotel offers curated itineraries covering Ujjayanta Palace, Neermahal water palace, the Tripureswari Temple and Sipahijala Wildlife Sanctuary. Wellness-led offerings include hydra detox baths, salt, rose and lavender soaks, and other sensory experiences, while dining at Three81 highlights regional culinary traditions.
Polo Hotel Agartala offers experiences rooted in Tripura’s rich cultural and historical heritage
The statement adds that in Kolkata, Polo Floatel, positioned on the Hooghly River, delivers a river-centric hospitality experience. Its signature ‘Nauka Ride’ allows visitors to explore the city from the water with curated picnic options and heritage views.
The property integrates guided access to the Mullik Ghat Flower Market, Kumartuli’s idol-making workshops, and key landmarks including Victoria Memorial, Princep Ghat, Park Street, St Paul’s Cathedral and the Botanical Garden, offering a seamless blend of river and city exploration.
Polo Floatel Kolkata offers a river-centric hospitality experience on the Hooghly River
Deval Tibrewalla
“We have always believed that Northeast India is one of the most extraordinary regions on earth its landscapes, its people, its cultures, its seasons. What we have done with this experiences launch is simply give that belief a sharper voice. Every experience we offer at Polo is one that only that property, in that location, at that moment in the year, can offer. That is not a feature, that is the whole point,” says Deval Tibrewalla, Founder and CEO, Polo Hotels Group.
“The group’s approach as an antidote to the sameness that has characterised Indian hospitality’s growth phase. Polo’s model is built on geographic specificity experiences that could only happen here, services that reflect this land, design that breathes with rather than against its surroundings,” adds Tibrewalla.